Frequently Asked Questions (FAQs)

Clear answers. Clinical guidance. Real‑world support.

CGM PATCHES & ADHESION

How long do OHMRX patches last?

Most customers get 7–14 days of wear depending on skin type, activity level, and prep routine.

Are the patches waterproof?

Yes — they’re designed to stay secure through showers, sweat, and daily activity.

Will the patch irritate my skin?

Our patches use hypoallergenic, latex‑free, skin‑safe adhesives. If you have sensitive skin, pair them with OHM PREP for best comfort.

Do the patches fit Dexcom G7 and Libre 3?

Yes — each patch is device‑specific with a precision‑cut center opening.

SKIN PREP & APPLICATION

How do I get the best adhesion?

Follow our Skin Prep Guide:

• Clean the area

• Dry completely

• Use OHM PREP

• Apply patch and press edges firmly

Can I apply a patch right after a shower?

Avoid it — warm, damp skin reduces adhesion. Wait 20–30 minutes or apply before bed.

What if the edges start lifting?

Press them down while the patch is slightly damp. If lifting continues, replace the patch.

RED LIGHT THERAPY DEVICES

How long should each session be?

Most people use red light for 10–20 minutes per area.

How far should I be from the device?

Place the panel 6–12 inches from the target area.

Is red light therapy safe?

Yes — it’s non‑invasive, low‑heat, and safe for daily use. Avoid shining light directly into your eyes.

ORDERS & SHIPPING

How long does shipping take?

Most orders ship within 1 business day. Delivery times vary by location.

How do I track my order?

Visit our Track Your Order page and enter your order number + email.

Do you ship internationally?

Yes — international shipping options appear at checkout.

RETURNS & SUPPORT

What is your return policy?

Unopened items can be returned within 30 days. See our full Returns & Refunds policy for details.

How do I contact support?

Visit our Support page or email us anytime. We typically respond within 24 hours.

PRODUCT SAFETY & QUALITY

Are your products safe for sensitive skin?

Yes — our materials are hypoallergenic, latex‑free, and skin‑safe.

Where are your products made?

Our patches and wellness tools are produced in facilities that follow ISO‑certified quality systems and GMP standards.

Are your red light devices clinically relevant?

Yes — they use optimized red + near‑infrared wavelengths commonly used in wellness and recovery settings.

Need More Help?

Visit our guides for deeper support:

• Skin Prep Guide

• Patch Fit Guide

• CGM Adhesive Tips

• Red Light Therapy Guide

We’re here to support your daily wellness routine.