Refund policy

30-Day Return Policy

We offer a 30‑day return window. You have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition you received it—unused, unworn, with all original packaging and accessories included. A receipt or proof of purchase is required.

To start a return, please contact us at info@ohmrx.com. Items sent back without first requesting a return will not be accepted.


Return Shipping

For preference‑based returns (such as “not what I expected” or “changed my mind”), the customer is responsible for return shipping costs.

If the item arrives damaged, defective, or you receive the wrong item, OHMRX will cover the return shipping cost.

Once your return request is approved, we will provide instructions on how and where to send your package.


Damages & Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and make it right.


Exceptions / Non‑Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized items

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

We also cannot accept returns on sale items or gift cards.

If you have questions about a specific item, please contact us.


Exchanges

The fastest way to receive the item you want is to return the item you have. Once the return is approved, you may place a new order for the replacement item.


European Union 14‑Day Cooling‑Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be returned unused, in original packaging, and with proof of purchase.


Refunds

Once we receive and inspect your return, we will notify you of approval or denial. If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@ohmrx.com.

Pharmacist‑Owned Wellness Brand